Chase Side dental practice takes great care to protect the personal data we hold for you in line with the requirements of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
The purpose of collecting and storing personal data about you is to ensure we can:
Personal data held for our patients
The personal data we process (processing includes obtaining the information, using it, storing it, securing it, disclosing it, and destroying it) for you includes:
We keep an inventory of personal data we hold on our patients and this is available on request. At Chase Side dental practice sensitive personal information relating to our patients is only used to provide dental care for the individual. It is never shared for research purposes or any non-clinical need.
The National Opt-out Policy introduced in March 2020 is therefore not operated at our practice on this basis.
Should we change our policy to use information for a non-clinical purpose or a research project, we would then introduce the National Opt-out policy.
Disclosure to third parties
The information we collect, and store will not be disclosed to anyone who does not need to see it.
We will share your personal information with third parties when required by law or to enable us to deliver a service to you or where we have another legitimate reason for doing so. Third parties we may share your personal information with may include:
We may also share personal information where we consider it to be in a patient’s best interest or if we have reason to believe an individual may be at risk of harm or abuse.
Personal privacy rights
Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have the following personal privacy rights in relation to the information we hold about you:
Patients who wish to have inaccuracies deleted or to have information erased must speak to the dentist who provided or provides their care.
Legal basis for processing data held about patients
The GDPR requires us to state the legal basis upon which we process all personal data for our patients and it requires us to inform you of the legal basis on which we process your personal data.
The legal basis on which we process the different types of personal information we hold for our patients is provided in our patient personal data inventory records, a copy of which is freely available to all patients from a member of staff upon request or on our website.
Automated decision making
If necessary, you will be asked to opt in to any processes involving automated decision making. At Chase Side dental practice this normally includes:
At Chase Side dental practice, we do not do direct marketing. If we did, we would gain your opt in consent for this.
If you are a new patient, we will obtain general contact and storage of information consent when you first attend the practice. If you are an existing patient, we will refresh this consent annually when you complete a new medical history proforma.
Withdrawal of consent
After you have given your opt in consent you have a right to withdraw your consent at any time.
This practice retains dental records and orthodontic study models while you are a patient of our practice and after you cease to be a patient for at least eleven years or for children until age 25, whichever is the longer.
You have a right to complain about how we process your personal data. All complaints concerning personal data should be made in person or in writing to Olga Argyros. All complaints will be dealt with in line with the practice complaints policy and procedures.
“First class treatment and care through out. Many thanks”
“I am completely satisfied with the treatment I receive. My dental maintenance is very challenging for you due to my ongoing medical situation. I appreciate…”
“My family is relatively new to the practice, under the care of Deborah and Luciana, for which we would like to take this opportunity, to…”
“Saw Lucy the hygienist today she is a very affable lady and immediately puts me at my ease. She is very informative and explains each…”
“"Dear Doctor Olga, and Dear Doctor Stern, I would like to express my sincere gratitude for the excellent dental treatment affected by your selves. You…”
“"Just wanted to thank you for all your kindness, for been so professional and the same time so friendly. I never feel anxiety when I…”
“"I was fortunate to discover Chase Side Dental when I developed a terrible abscess a year ago and was referred to Sharon Stern who is…”
“Reliable friendly and excellent treatment. I have Olga and Sharon. I like honest approach to every situation.”
“I was receiving chemotherapy when an abscess brought that to a close. I came to Olga in great pain and she treated me with respect…”
“Just to say that I am really pleased with your practice. Everything is always efficient, sparkling clean and all the staff and friendly and cheerful.”
“"I just wanted to say thank you for your diagnosis of the lump on my thyroid, during your examination. I have had an operation and…”
“"I thought Dr Stern was amazing and am grateful that I had the treatment there."”
“"I was simply amazed at the wonderful painless experience I had this week with Sharon. Wow! This was undoubtedly the best ever dental experience. No…”
“I am a new patient and so impressed with the expert treatment I have received from Olga and her team. The atmosphere is helpfully calm…”
“At this examination on the 16th November Dr Olga discovered a lump under my chin. Dr Olga wrote a letter of referral to a consultant…”
“Very detailed explanation, very patient. Excellent service!”
“I recently was treated by Dr Stern. The procedure sounded like it could be painful and tricky, but my experience was the opposite! From the…”
“I cannot praise Olga and her team enough. If there is anyone that goes the extra mile with her patients it is definitely her. Nothing…”
“Of lately I visited Dr. Sharon Stern for my root canal treatment. Till the visit I was sceptical whether the procedure will go smooth or…”
“I have nothing but praise for this practice, Olga is great and very gentle but thourough in her care. The reception staff are always helpful…”
“Throughout Chase Side Dental Practice, you unfailingly meet the same calmness from Reception to Olga in surgery and Lucy the hygienist. That calmness underpins the…”
“The current Dental Practice is very special, state of the Art. The Staff are very kind, attentive and patient; from reception to practitioners! I feel…”
“I am very happy with the treatment I get from your practice. All staff are pleasant and efficient, your new premises are always clean and…”
“I had a very good session Sharon explaining what she was doing throughout the treatment, and I would like to thank you all for your…”