Please notify a member of staff if you notice any area of concern so immediate action can be taken.
Patient safety charter
Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.
The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.
Please contact the practice manager if you have any questions or concerns.
“First class treatment and care through out. Many thanks.”
“I am completely satisfied with the treatment I receive. My dental maintenance is very challenging for you due to my ongoing medical situation. I appreciate…”
“My family is relatively new to the practice, under the care of Deborah and Luciana, for which we would like to take this opportunity, to…”
“Saw Lucy the hygienist today she is a very affable lady and immediately puts me at my ease. She is very informative and explains each…”
“Dear Doctor Olga, and Dear Doctor Stern, I would like to express my sincere gratitude for the excellent dental treatment affected by your selves. You…”
“Just wanted to thank you for all your kindness, for been so professional and the same time so friendly. I never feel anxiety when I…”
“I was fortunate to discover Chase Side Dental when I developed a terrible abscess a year ago and was referred to Sharon Stern who is…”
“I was receiving chemotherapy when an abscess brought that to a close. I came to Olga in great pain and she treated me with respect…”
“Just to say that I am really pleased with your practice. Everything is always efficient, sparkling clean and all the staff and friendly and cheerful.”
“I just wanted to say thank you for your diagnosis of the lump on my thyroid, during your examination. I have had an operation and…”
“I thought Dr Stern was amazing and am grateful that I had the treatment there.”
“I was simply amazed at the wonderful painless experience I had this week with Sharon. Wow! This was undoubtedly the best ever dental experience. No…”
“I am a new patient and so impressed with the expert treatment I have received from Olga and her team. The atmosphere is helpfully calm…”
“At this examination on the 16th November Dr Olga discovered a lump under my chin. Dr Olga wrote a letter of referral to a consultant…”
“Very detailed explanation, very patient. Excellent service!”
“I recently was treated by Dr Stern. The procedure sounded like it could be painful and tricky, but my experience was the opposite! From the…”
“I cannot praise Olga and her team enough. If there is anyone that goes the extra mile with her patients it is definitely her. Nothing…”
“Of lately I visited Dr. Sharon Stern for my root canal treatment. Till the visit I was sceptical whether the procedure will go smooth or…”
“I have nothing but praise for this practice, Olga is great and very gentle but thorough in her care. The reception staff are always helpful…”
“Throughout Chase Side Dental Practice, you unfailingly meet the same calmness from Reception to Olga in surgery and Lucy the hygienist. That calmness underpins the…”
“I am very happy with the treatment I get from your practice. All staff are pleasant and efficient, your new premises are always clean and…”
“I had a very good session Sharon explaining what she was doing throughout the treatment, and I would like to thank you all for your…”